Case Study: Premium Retail Services achieves 90% course completion and a 7–9% lift in job performance with LearnUpon

How Premium Retail Services’ people focus drives continued growth

Premium Retail Services is a leading third‑party labor provider serving major US and Canadian retailers (including Best Buy, Walmart, Target and Walgreens), with 10,000+ employees and 40% growth in five years. The company faced a siloed tech stack and heavy reliance on in‑person training, leaving it unable to centralize learning, track learner activity, or measure the business impact of training across a distributed workforce.

They adopted LearnUpon as a centralized, mobile‑friendly LMS with learning portals, single sign‑on, ILT and webinar integrations, and robust reporting to deliver blended, trackable training (in‑house videos, Articulate content and live sessions). That approach produced measurable outcomes: a 90% average course completion rate, a 3.5% average knowledge uplift, and a 7–9% lift in job performance, while enabling initiatives like the University of Premium and deeper ROI analytics.

Premium Retail Services

Jennifer Hovestadt

Senior Training Manager