Case Study: Craneware boosts retention and certifies 650+ customers in under a year with LearnUpon

Craneware boosts retention by training 650+ customers in one year

Craneware, a U.S. healthcare revenue cycle management software provider, needed a scalable way to keep customers engaged and reduce churn. Their on-site training was inconsistent, slow and hard to measure, leaving limited visibility on unengaged customers and creating a barrier to renewal and growth.

They launched Craneware Academy on the LearnUpon LMS—featuring a user-friendly interface, SSO, gamification, Webex integration, certifications and robust reporting—to deliver and track training at scale. In under a year they certified 650+ customers, achieved a 94% green customer health score, boosted retention through proactive interventions, and earned industry recognition for their program.

Craneware

Steven Mills

Director of Learning and Development