Case Study: ChargePoint achieves an 89% reduction in partner support calls with LearnUpon

ChargePoint reduced partner support calls by 89%

ChargePoint, which operates the world’s largest open EV charging network, needed a more scalable, cost-effective LMS to train and certify its installers and future audiences. Their previous system couldn’t keep up with global growth, lacked mobile access and Salesforce integration, and was driving high support costs and low learner adoption.

ChargePoint implemented LearnUpon for its scalability, multi-portal capability, mobile-friendly design and Salesforce integration, enabling on-the-go training and automated certifications. The change delivered immediate impact: $200,000 in actual and projected savings, an 89% reduction in partner support calls, a 28% increase in course completions and learner satisfaction rising to 5/5, while freeing support teams and enabling expansion to sales and other audiences.

ChargePoint

Layne Northsea

Technical Training and Documentation Manager