Case Study: gWorks reduces support tickets by 18% with LearnUpon

How gWorks Built a Customer Academy That Reduced Support Tickets by 18% with LearnUpon

gWorks needed a way to manage regulatory complexity, support non-technical users, and do more with limited resources. Using LearnUpon, the company built a customer academy and a separate employee compliance learning environment to deliver targeted training at scale.

LearnUpon helped gWorks automate segmentation and workflows through integrations with HubSpot and BambooHR, so customers and employees received the right courses automatically. The result was an 18% reduction in support tickets, along with fewer support queries, better client satisfaction, and real-time visibility into learner progress.

gWorks

Marni Stewart

Client Enablement Manager