Case Study: Panini Internazionale achieves consistent brand training and 96% customer loyalty with Learnster

The restaurant chain Panini Internazionale uses Learnster's LMS to deliver consistent training for a consistent food and brand concept

Panini Internazionale, a restaurant chain with 26 lunch shops, faced the challenge of maintaining a consistent food and brand experience across all its locations. With training often delivered by individual site managers, there was a risk of inconsistent information that could harm brand identity. The company also needed to effectively train a high number of new, temporary, and rotating employees within the hospitality industry's fast-paced environment. To address this, they turned to the vendor Learnster and its LMS.

Using Learnster's LMS, Panini Internazionale delivered consistent onboarding and training through online courses, ensuring every employee received the same information. The platform's Resources feature made manuals and key information easily accessible, while its user-friendly authoring tool allowed for quick course updates. This solution from Learnster delivered a measurable impact: a customer survey revealed an exceptionally high 96% customer loyalty rate, with 960 out of 1000 customers being return visitors in a single month.

Panini Internazionale