Case Study: QSAT achieves a 25% reduction in average handling time with LearnLode

QSAT - Customer Case Study

QSAT, a broadband provider specializing in rural service in Ireland and the UK, needed a way to ensure consistent technical support and reduce escalations and call handling times. Their challenge was to equip agents with up-to-date information and detailed guidance for troubleshooting. The company turned to LearnLode for a solution.

LearnLode provided a decision support and knowledge base tool that was easy to update and use. The solution resulted in a 25% reduction in average call handling time and a 19% increase in productivity. QSAT also benefited from fewer inappropriate technical escalations, faster customer service, and full visibility into support operations for managers.

QSAT