Case Study: Danske Bank scales behavioral learning across 1,500 employees with Learningbank

When 3 employees change the behavior of 1500 colleagues

Danske Bank, a major financial institution, faced the challenge of changing the behavior of its 1,500 corporate client employees to improve strategic customer dialogue and negotiation skills following the 2008 financial crisis. Their small internal "Aim High" team of three pioneers needed a scalable way to train a large, geographically dispersed workforce and ensure a consistent customer experience. They partnered with the vendor Learningbank to implement a digital learning solution.

The solution from Learningbank was a digital platform featuring short, engaging training modules, including a learning game built around a mountain-climbing metaphor. This allowed employees to fit training into their busy schedules. The key results were significantly improved follow-up capabilities, as managers could track participation and progress. The solution proved highly scalable, generating curiosity from other bank departments, and it ensured the consistent delivery of high-quality content in four languages across the entire organization.

Danske Bank

Marianne Lykke Nielsen

Senior Business Consultant & Project Manager