Case Study: Nespresso boosts employee learning engagement with Learningbank

Nespresso - Customer Case Study

Nespresso, a retail company, needed a digital training solution to support its employee training program and effectively launch a new member benefits initiative. The HR Training Specialist sought to move beyond classroom training and provide engaging, on-demand learning for its 503 employees, but faced the challenge that not all staff were enthusiastic about compulsory e-learning modules.

Learningbank implemented a blended learning solution that combined face-to-face training with a gamified digital module. This included a custom-built, interactive Nespresso machine simulation to create a familiar and motivating learning experience. The result was an engaging learning tool that employees enjoyed, with one noting it was among the most fun e-learning they had tried. The solution successfully refreshed existing knowledge, introduced new member benefits, and supported onboarding. It was successfully launched for all 503 employees across Denmark, Norway, and Sweden.

Nespresso

Mia Lyster

HR Training Specialist