Case Study: Tennessee Department of Environment and Conservation improves IT service delivery and project performance with Learning Tree International

Tennessee Department of Environment and Conservation - Customer Case Study

The Tennessee Department of Environment and Conservation (TDEC) needed to improve its delivery of IT services and applications to its diverse internal and external customers. Their IT team required standardized processes for service management and structured methodologies for application development to enhance customer satisfaction and project performance in their dynamic environment. To meet this challenge, they partnered with the vendor Learning Tree International for their IT Academy training curricula.

Learning Tree International provided the solution through its IT Academy, delivering instructor-led training in ITIL and Agile best practices. This included certification tracks and execution labs for ITIL, alongside a robust library of Agile courses for various IT roles. The results were significant, including a 24% average performance improvement from skills learned, decreased communication gaps, and improved collaboration. TDEC successfully revamped processes and implemented new tools, directly improving their IT service delivery and project management.

Tennessee Department of Environment and Conservation

S. Owen

Senior IT Manager Department of Environment and Conservation