Case Study: a large mortgage loan company improves ITIL alignment and certification success with Learning Tree International

Aligning people, processes & technology to support a service management best practices initiative

A large mortgage loan company faced the challenge of improving the efficiency and alignment of its IT organization with the wider business. To address this, it initiated a program to implement service management best practices in 2014. The company partnered with Learning Tree to provide the necessary ITIL training to validate its employees' knowledge.

Learning Tree implemented a customized ITIL training solution delivered via cohorts, focusing on Foundation, Intermediate, and Expert level modules. This program trained over 400 employees, with more than 95% successfully attaining their certifications. Students highly rated the course's relevance, and the initiative successfully embedded service management best practices throughout the organization.