Case Study: City of London Corporation achieves organisation-wide adoption of 'Lead, Empower and Trust' behavioural values with Learning Pool Limited (Adapt Learning e-learning)

We worked with City of London Corporation align their values through training

The City of London Corporation wanted to embed three new Behavioural Values—Lead, Empower and Trust—into its organisational culture and needed a way to reach all staff quickly and engagingly. To support a rapid, large-scale roll-out and multi-device access, the organisation partnered with Learning Pool Limited to develop an e-learning module built using Adapt Learning.

Learning Pool Limited designed a concise, story-led online training module that distilled real project examples to illustrate the Values and made the content accessible across devices. The module has driven visible behaviour change: staff wear Values-branded lanyards across the organisation, the phrases “Lead, Empower and Trust” are increasingly used in workplace conversations, and the campaign has become a regular talking point, helping to shift culture in the intended direction.

City of London Corporation

Chris Marsh

City of London Corporation