Case Study: Royal Bank of Canada achieves 95% user satisfaction and 38% reduction in production time with Learning Pool Limited

Royal Bank of Canada - Customer Case Study

Royal Bank of Canada, a global financial services firm serving over 16 million clients with 86,000 employees, faced the challenge of delivering timely, engaging and fully accessible learning to a widely distributed workforce in multiple languages and on multiple devices. To meet these needs the bank evaluated open-source options and selected Adapt as part of a hosted solution provided by Learning Pool Limited to scale content production across its large L&D organisation.

Learning Pool Limited implemented a hosted Adapt solution plus support through Learning Pool Academy, handling updates, maintenance and security while enabling rapid developer onboarding and creative uses (micro-pages, learning hubs and games). As a result, RBC’s core teams built over 100 Adapt courses, achieved a 95% user satisfaction rate and a 4.74/5 average rating, and realised a 38% saving in production time (with a reported 35% reduction in development lifespan on end-to-end projects), allowing faster, more cost-effective training delivery.

Royal Bank of Canada

Jeremy Pearce

Senior Manager, Design, Innovation, and Development