Case Study: Royal Bank of Canada achieves 95% user satisfaction and faster content production with Learning Pool Authoring

Royal Bank of Canada boosts user satisfaction to 95% with Learning Pool Limited

Royal Bank of Canada, a multinational financial services company, faced the challenge of providing relevant and accessible training to its large, globally dispersed workforce. They needed to create engaging learning content that supported multiple languages and devices while catering to employees with various disabilities. To address this, they partnered with vendor Learning Pool and incorporated Learning Pool Authoring into their learning technologies portfolio.

The solution from Learning Pool provided a flexible, hosted authoring tool that enabled the bank's L&D team to efficiently build a high volume of content. The results were significant, including a 38% saving in production time, a 35% reduction in development lifespan, and an average user satisfaction rating of 4.74 out of 5. This translated into substantial cost savings for the business by drastically reducing the time employees spent in training.

Royal Bank of Canada