Case Study: Post Office achieves 1–2 week onboarding for Postmasters and Agents with Learning Pool Limited's LMS

Offering online training to the Post Office's Postmasters and Agents

Post Office, which operates over 11,500 branches across the UK and adds roughly 40 new Postmasters and Agents each week, faced a lengthy 10–15 day onboarding program that required trainer visits. To streamline and scale training, the Post Office commissioned Learning Pool Limited to deliver its LMS, the off-the-shelf "Learning for All" catalogues and authoring capability via 8 Adapt licenses to move onboarding online and reduce time and cost.

Learning Pool Limited implemented ~8 hours of online onboarding plus 2–3 days of face-to-face sessions and final on-the-job observations, cutting the onboarding cycle to 1–2 weeks and supporting about 3,000 users annually (based on 40 new starters/week). With the upcoming Branch Hub intranet and single sign-on, the Post Office expects broadened access to the Learning for All catalogues—projected to reach up to 10,000 users in the first year—improving ongoing training uptake and cost-effectiveness.

Post Office

Robert Oldland

Learning Technology Manager