Case Study: National Express achieves consistent, mobile-accessible training for remote coach drivers with Learning Pool Limited

National Express supporting multi-device learning and 'BYOD' to benefit remote

National Express, the UK’s largest coach network carrying 20 million passengers a year to around 900 locations, faced a challenge training a highly dispersed, time-poor workforce of coach drivers. Historically reliant on complex face-to-face delivery with learning materials scattered across formats and locations, National Express sought a blended, accessible solution to centralise e-learning, resources and performance reviews. They chose Learning Pool Limited to provide that digital learning platform.

Learning Pool Limited delivered a customised LMS (Totara-based) branded as “iLearn – Switch onto learning,” consolidating resources, adding quick links and screencast induction videos, and enabling multi-device access so drivers can complete courses and reviews on their own time. The platform streamlined training, saved employees time, improved engagement and shifted behaviour toward self-directed learning; feedback has been very positive and the L&D team is now planning to reach 100% of coach drivers for mandatory training using the Learning Pool Limited solution.

National Express

James Rutter

Head of Learning and Development