Case Study: Bucks Fire and Rescue Service achieves a 75% reduction in support cases and improved user experience with Learning Pool Limited

Learning Pool bring some 'HEAT' to Bucks Fire and Rescue Service

Bucks Fire and Rescue Service had been using their LMS, The Learning Zone, to train staff and track learning but an overcomplicated design—pages full of decorative images and nonfunctional buttons—created confusion, increased support queries and frequent password-reset issues. The organisation worked with Learning Pool Limited on the platform as they reviewed how to improve usability.

Learning Pool Limited helped rebrand and simplify the system into HEAT Online (Hub of Education And Training), streamlining navigation and making focused changes such as switching the login to require an email address. Those changes eliminated the login confusion, delivered a 75% reduction in support cases and generated positive user feedback, improving engagement and course completion across the service.

Bucks Fire and Rescue Service

Ricky Smith

Crew Commander