Case Study: Hertfordshire County Council achieves personalised, on-demand learning and higher engagement with Learning Pool Limited

Hertfordshire County Council empower users to own and personalise their learning at their own pace

Hertfordshire County Council, the upper-tier local authority for Hertfordshire with around 8,000 employees, needed a cohesive, flexible way to deliver training across a geographically dispersed and diverse workforce. Face-to-face programmes were too costly and the LMS had to serve both HR/L&D and specialist trainers, so they selected Learning Pool Limited and its iLearn+ platform for its reporting, audience management and blended-learning capabilities.

Learning Pool Limited implemented iLearn+ to centralise online and face-to-face courses, integrate HR data, host off‑the‑shelf and Adapt-created content, and let service teams build specialist training. The platform now supports about 11,642 active users (roughly 500 daily), logs nearly 150,000 course completions, increased returning visitors to 49% after internal marketing, and helped drive a 2.6% rise in Summer Reading Challenge participation, while improving tracking, reporting and administrative efficiency.

Hertfordshire County Council

Tara Webber

Senior HR Learning & Development Officer