Case Study: First Friday builds retail capability and boosts engagement with Learning Pool Limited's Kaboodle®

First Friday - a digital social learning and communications platform with gamification

First Friday, a UK-based change management and training business for retailers, faced common retail L&D challenges: distributed workforces, low engagement and completion rates, and admin‑heavy, hard‑to‑update LMSs. To address this they partnered with HT2 Labs (now part of Learning Pool Limited) to deploy Kaboodle, a social learning and communications platform built on Stream and integrated with Learning Locker for learning data capture.

Learning Pool Limited implemented Kaboodle as an all‑in‑one, gamified, mobile‑friendly platform that integrates with legacy systems to simplify content updates, boost engagement and support behavioral change. First Friday reported a strong market response and increased uptake after launch, while the Learning Locker LRS provides measurable learning data so organisations can evidence improved efficiency and lasting behaviour change.

First Friday

Sally Taylor

Head of Digital Learning