Case Study: Cheltenham Borough Council achieves modernised, cost-effective learning and accredited leadership development with Learning Pool Limited

Achieving a consistent approach to all areas of organisational learning

Cheltenham Borough Council, which employs around 235 people across 20 wards, faced fragmented and inconsistent learning and development after its previous LMS supplier ceased trading. The council needed a single platform to deliver a fit-for-purpose corporate induction, meet compliance and wellbeing needs, run a learning calendar and create a multi-tier leadership programme, and engaged Learning Pool Limited to provide a unified solution.

Learning Pool Limited implemented its Learning Management System with the Foundation Skills and Government learning catalogues, integrated performance development through "My Conversations," and made an ILM-accredited leadership programme (delivered with Gloucester College) available via the LMS. Launched as the UK entered Covid-19 lockdown, the platform enabled remote induction and a redeployment package for reassigned staff, supported blended accredited leadership development across three management tiers, and delivered significant cost savings and improved performance management for the council.

Cheltenham Borough Council

Darren Knight

Executive Director of People & Change