Case Study: Specsavers boosts capability and reduces attrition with Learn Amp

Specsavers reduces Optical Assistant attrition by 60% with Learn Amp

Specsavers Australia and New Zealand, a major optometry group, partnered with the vendor Learn Amp to address the challenge of embedding a long-term culture of continuous learning across its decentralized franchise stores. Their key goals were to measure and improve time-to-competence for new starters, launch leadership development at scale, and reduce team member attrition.

The solution implemented by Learn Amp involved digitizing and decentralizing learning with structured programs like the Manager Ascent Program. Results included a 60% reduction in Optical Assistant attrition in Australia, a 53% reduction in New Zealand, and a significant rise in competency levels. Learn Amp also helped drive a 4.5-point increase in NPS and contributed to Specsavers being named the 4th Best Place to Work in Australia.

Specsavers