Case Study: FreshBooks achieves a smoother LMS rollout with Learn Amp

FreshBooks launches Learn Amp with 88% user satisfaction and 80% company adoption in 2 weeks

FreshBooks, a provider of accounting software for small businesses, faced challenges with its outdated learning management system, including decentralized content, minimal reporting, and high administrative load. They partnered with the vendor Learn Amp to implement a new LMS and LXP platform aimed at transforming their learning and development experience beyond simple compliance.

The solution involved a strategic User Acceptance Testing (UAT) phase with a pilot group to refine the platform. This process, supported by Learn Amp, led to a successful full rollout. The results were significant, with 88% of users finding the platform easy to use, 80% of the entire company onboarded within two weeks, and over 1,000 tasks completed on time after the first month.

FreshBooks