Case Study: ChowNow achieves 90% time savings with Leaptree Optimize

ChowNow saves 90% of quality reporting time with Leaptree

ChowNow, an online food ordering technology service provider, faced challenges maximizing its Quality Assurance efficiency as the company rapidly grew. Their previous process, relying on manual Excel spreadsheets and Salesforce downloads, was time-consuming and prone to error. To address this, they turned to the vendor Leaptree and implemented its product, Leaptree Optimize.

By implementing Leaptree Optimize, a powerful QA platform built in Salesforce, ChowNow saved over 90% of its time on quality reporting. The solution provided deeper insights into quality trends and enabled easy, customizable scorecards. The most immediate result was a massive time saving; a weekly reporting process that once took an hour was reduced to five minutes, and end-of-month reporting now takes a couple of hours instead of an entire day.

ChowNow