Case Study: ChowNow reduces QA reporting time by 90% with Leaptree Optimize

ChowNow aligns its world-class QA team and saves over 90% of time on quality reporting with Leaptree Optimize

The customer ChowNow needed to scale its quality assurance program without causing operational delays or depending on disconnected tools outside of its Salesforce environment.

Leaptree implemented its Optimize solution, enabling ChowNow to build scalable evaluation workflows directly within Salesforce. This integration resulted in a 90% reduction in the time required for QA reporting and allowed the QA program to scale tenfold, giving team leaders full visibility into performance and saving days worth of manual effort.

ChowNow

Kate Keipp

QA Lead of Restaurant Operations