Case Study: Air Canada Cargo achieves 30% cost savings with Leaptree Optimize

Air Canada Cargo cuts QA costs by 30% with Leaptree

Air Canada Cargo, Canada's largest air cargo provider, faced challenges with its manual, spreadsheet-based CX Quality Assurance program, which was time-consuming and subjective. Seeking a more efficient and automated solution native to Salesforce, the company turned to vendor Leaptree and its product, Leaptree Optimize.

Leaptree implemented its Salesforce-native Quality Assurance platform, which featured easy setup, automated scheduling, and dynamic scorecards. The solution from Leaptree resulted in a 30% cost savings and a 25% increase in efficiency for Air Canada Cargo. It also fostered a more data-driven culture, provided transparent performance metrics, and streamlined the team's daily workflows.

Air Canada Cargo