Case Study: a health tech company increases call capacity 5x with Leaping AI

How Voice AI increased Call Capacity of a Health Tech Company 5x

The health tech company, a small business with a limited team of call center agents, was struggling to scale its customer support operations. Faced with challenges like missing paperwork, unreturned devices, and overwhelming regulatory call volume spikes, it turned to Leaping AI for a voice AI solution. The company needed to increase its call capacity significantly but could not afford to expand its human staff.

Leaping AI implemented a suite of voice AI agents to automate outbound and inbound calls for tasks like form collection and check-ins. This solution enabled the health tech company to handle 5x more calls with the same team, achieve an 18-25% device return rate, and resolve its compliance backlog. The implementation by Leaping AI delivered a five-figure ROI in the first month and allowed the customer to eventually build and manage new AI agents on its own using the no-code platform.