Case Study: Hochschule Fresenius improves call center productivity with Leaping AI Voice Technology

How Voice AI improved the productivity of a university call center

Hochschule Fresenius, a large private university in Germany, faced the challenge of missed prospective student calls during peak inquiry periods, which represented significant lost opportunities for enrollment. The university partnered with vendor Leaping AI to implement its voice AI technology as an overflow solution for its call center.

Leaping AI's voice agents answered calls when the human team was unavailable, providing information and scheduling appointments. The solution resulted in hundreds of calls being answered that would have otherwise been missed, with over 50% of those calls leading to booked appointments. This created a substantial potential revenue impact for the university, as each enrollment contract is valued at €13,000.

Hochschule Fresenius