Case Study: Headout automates 50% of support calls with Leaping AI Voice AI

How a travel company is scaling Customer Support globally with Voice AI

The global travel company Headout faced challenges in scaling its customer support across 196 countries, requiring 24/7 multilingual assistance for a wide range of inquiries while needing to control costs during a period of rapid expansion. To address this, they turned to Leaping AI for its voice AI technology.

Leaping AI implemented a voice AI solution that was integrated with Headout's booking and CRM systems. The AI agents handled inquiries in English and Spanish for key markets, managing tasks like booking modifications and cancellations. This resulted in 50% of customer inquiries being automated, leading to significant cost savings, 24/7 coverage, and improved customer satisfaction through faster response times.