Case Study: Inspired Thinking Group improves supplier performance with LeanLinking

Inspired Thinking Group recovers LeanLinking investment in 2 months and boosts supplier performance

Inspired Thinking Group (ITG), a technology-led marketing services business, required a company-wide view of supplier performance across its more than 40 client teams. Their key challenges included ensuring senior management had visibility of issues, quantifying the cost of failures, and promoting high-performing suppliers. To address this, they partnered with LeanLinking to implement its Non-Conformance Report (NCR) and Review modules.

LeanLinking provided a common platform for capturing supplier feedback and delivery issues in real-time. The solution was rapidly adopted, being fully integrated across 30+ client teams and 100+ suppliers within four months. This led to a significant improvement in supplier attitude and performance. Measurable results included having 92% of spend managed on the platform and the investment in LeanLinking being recovered within just two months.

Inspired Thinking Group