Case Study: Leading U.S. Healthcare Service Provider achieves 50%+ faster turnaround and improved visibility with LeanKit

How an IT Team at the Leading U.s. Healthcare Service Provider Improved Turnaround Time by 50%

A leading U.S. healthcare provider—serving about 20 million patient encounters annually across ~162 hospitals and 113 surgery centers with ~199,000 employees—faced fragmented work management in its IT enterprise team. Team members tracked tasks with whiteboards, notebooks and spreadsheets, leaving managers without visibility into process, estimates or workload balance, which hurt collaboration, morale and the ability to prioritize high‑impact work.

The team adopted LeanKit visual boards, mapped their process collaboratively, and reduced work‑in‑progress from ~20 active cards per person to 4–5, enabling focused work, clearer priorities and effective standups instead of status emails. As a result they achieved measurable gains—more than a 50% improvement in turnaround time for high‑priority items (from 7–10 days to about 3 days), sustained performance during staffing changes, and the successful handoff of application maintenance to an outsourced team in India.