Case Study: JAR Systems improves customer support and website scalability with Lean Labs

JAR Systems improves support efficiency with Lean Labs

JAR Systems, an education technology company, partnered with Lean Labs to address the challenges posed by their outdated website. Their legacy site diluted their brand authority, lacked multilingual support for global expansion, and featured a dysfunctional customer portal that was generating service requests instead of solving them.

Lean Labs implemented a complete website overhaul on HubSpot CMS, which included a new customer portal and integrated multilingual pages. The solution immediately improved customer support efficiency and increased traffic and leads through improved search visibility. While specific metrics are pending a 90-day review, the JAR Systems team reported a significantly smoother customer journey and strong executive feedback, with their Chief Revenue Officer describing it as one of the smoothest website projects of his career.

JAR Systems