Case Study: Adams Appliance Repair boosts lead response and closes 80% of website SMS leads with LeadTruffle

Adams Appliance Repair cuts lead response time from 60 minutes to instant with LeadTruffle

Adams Appliance Repair, a residential appliance repair company, was struggling with slow lead response times due to a fragmented system. Their customer service representatives were overwhelmed, juggling multiple platforms like Yelp, LSA, and Thumbtack, which often resulted in paid leads going unanswered for an hour and being lost to competitors. This challenge was addressed by implementing the LeadTruffle platform.

LeadTruffle centralized all of Adams Appliance Repair's lead sources into a single inbox and activated an AI-powered SMS chat feature for their website. The solution provided instant, automated responses to leads at all hours, nurturing them until a human CSR could take over. This resulted in an 80% close rate on website SMS leads and a reduction in response time from 60 minutes to instant. According to the owner, LeadTruffle pays for itself on the first day of each billing cycle by capturing just a few extra jobs.

Adams Appliance Repair