Case Study: Proven Plumbing achieves zero missed after-hours leads with LeadTruffle

How Proven Plumbing stopped missing leads and built a net no customer can fall through

Proven Plumbing, a $7M residential plumbing and HVAC company in North Austin, faced a significant challenge with after-hours lead management. Their previous system, which relied on a dispatcher and manual voicemail review, was unreliable and resulted in missed opportunities. To solve this problem, they implemented LeadTruffle, an AI lead automation platform designed to capture and respond to after-hours inquiries.

The LeadTruffle solution automatically captures voicemails, transcribes them, sends instant response texts, and routes the information to the customer service team. This implementation completely eliminated lead leakage, with Proven Plumbing reporting zero missed voicemails in over six months. The results were a direct ROI of at least 10x the platform cost and a measurable improvement in customer experience, which is now frequently highlighted in their positive online reviews.

Proven Plumbing

Louis Natale

Proven Plumbing