Case Study: ORIX Leasing & Financial Services achieves higher collections efficiency and improved visibility with LeadSquared

ORIX Leasing and Financial Services Uses LeadSquared to Boost its Collections Efficiency

Orix Leasing & Financial Services (Orix), a leading NBFC, needed a modern debt-recovery solution to boost collections efficiency and transparency. The organization faced manual Excel-based tracking, poor visibility into agent productivity, high conveyance spends for remote visits, fragmented payment and receipt management, and low pipeline transparency, so they adopted the LeadSquared collections module to digitize their recovery operations.

LeadSquared delivered end-to-end case management, a mobile FoS app to track agent activities, geo-fencing/geo-tracking to curb conveyance claims, paperless receipt handling, simple payment-portal integration, robust reporting and a legal-case module. As a result, LeadSquared helped Orix achieve higher collections efficiency, optimized spends, better monitoring and improved visibility across the collections pipeline.

Orix

Harvinder Gandhi

Group Chief Information Officer