Case Study: Eka.care achieves 100% funnel visibility and centralized lead management with LeadSquared

Eka.care Achieves 100% Funnel Visibility with LeadSquared

Eka.care, a HealthTech startup offering app‑based platforms for Doctors, Patients and Labs (and a partner in ABHA & CoWIN initiatives), was struggling to scale using disparate Google Sheets and manual processes. They faced poor end‑to‑end pipeline visibility, unreliable reporting, low sales accountability and time‑consuming, error‑prone data entry — so Eka.care selected LeadSquared’s all‑in‑one CRM to centralize telephony, inside‑sales and field team operations.

LeadSquared consolidated Eka.care’s leads and processes into a single, secure database with a powerful mobile CRM and 135+ reports, eliminating re‑entry and enabling full lead‑to‑conversion tracking. The platform delivered 100% funnel visibility, greater transparency and data‑driven decision making, optimized workflows and automated sales management; reported metrics include an average handling time of 2m 20s, ~63% contact rate and ~93% application completion. LeadSquared’s solution also improved sales accountability by letting managers monitor activities and field reps in real time.

Eka.care

Bhuvan Anand

Manager, Sales & Operations