Case Study: iGrow Academy boosts WhatsApp contact rates with Leadsales

iGrow Academy - Customer Case Study

iGrow Academy, an education company in Colombia, faced challenges in managing sales and customer support due to a lack of a centralized communication channel on WhatsApp. This lack of collaboration and transparency led to slow response times and hindered their growth. They turned to the vendor Leadsales and its CRM solution to address these issues.

Leadsales provided iGrow Academy with an easy-to-implement CRM, enabling features like custom sales funnels, scheduled messages, and real-time monitoring. This solution dramatically improved their operations, increasing their contact rate from 20% to 60-70% and reducing response times from 4.2 days to just 23 hours. For iGrow Academy, 80% of sales now originate from WhatsApp interactions managed through Leadsales.

iGrow Academy

María Paula Quicasán

Chief Executive Officer