Case Study: The SCHIRP Asesores reduces customer response time with Leadsales CRM

How to transform customer service with a CRM

SCHIRP Asesores, a financial professional services firm in Mexico, struggled with a high volume of prospects that made it impossible to maintain adequate service levels. Their inability to respond to clients for several days was harming their ability to provide efficient and personalized attention. To solve this, they turned to the vendor Leadsales and implemented its WhatsApp CRM platform.

The solution from Leadsales provided tools for prospect segmentation, automated message scheduling, and continuous follow-up. This allowed SCHIRP Asesores to drastically reduce their response time from several days to a maximum of two hours. The efficient management of prospects and the ease of use of the CRM led to a significant improvement in operational efficiency, customer service, and client satisfaction.

The SCHIRP Asesores

Rebeca Quarchoni

Representative