Case Study: Särkänniemi achieves greater customer satisfaction and automation efficiency with Leadoo

Särkänniemi handles 98.8% of enquiries automatically with Leadoo

Särkänniemi, a tourism company and Finland's most versatile travel destination, sought to reduce the workload of its customer service team and improve the online customer experience on its website. To address this challenge, they partnered with vendor Leadoo and implemented its conversion tools, including InpageBot, ChatBot, and VisualBot.

Leadoo provided a structured onboarding process and implemented AI-powered tools to handle customer inquiries automatically. The solution delivered outstanding results for Särkänniemi, with over 250,000 visitors interacting with the Leadoo tools. An incredible 98.8% of enquiries are now handled automatically, and 99.7% of website visitors reported receiving helpful answers, significantly boosting efficiency and customer satisfaction.

Särkänniemi