Case Study: Oulun Pysäköinti streamlines customer service with Leadoo

Oulun Pysäköinti frees 4-person team from routine inquiries with Leadoo

Oulun Pysäköinti Oy, a parking operator owned by the City of Oulu, faced a customer service challenge after modernizing its facilities with ticketless, camera-based technology. This shift away from physical service points resulted in a high volume of routine phone and email inquiries, which placed a strain on their small, four-person team. To make information more accessible and reduce this burden, they sought a digital solution and implemented Leadoo AI.

Using Leadoo's bot tools, Oulun Pysäköinti successfully filtered out routine and "unnecessary" inquiries, freeing up significant team resources for developmental work. The solution allowed the company to guide customers to find answers independently and provided valuable analytics to further improve their service. Oulun Pysäköinti highly recommends Leadoo for its effective tools that perfectly served their needs and for the vendor's smooth cooperation and responsive support.

Oulun Pysäköinti Oy