Case Study: LOAS achieves smoother student support with Leadoo's smart automation

LOAS handles 100s of daily inquiries with Leadoo

LOAS, a student housing foundation in Finland, faced a challenge during peak seasons when hundreds of daily student inquiries overwhelmed their customer service team. They needed a way to provide fast, consistent answers to recurring questions while maintaining a high-quality experience. To address this, LOAS partnered with Leadoo and implemented its AI-powered conversational tools and bots.

Leadoo's solution automated responses to common queries, providing 24/7 support and reliably directing users to accurate information. This freed up the LOAS team to handle more complex situations. The measurable impact was significant, with Leadoo's tools handling hundreds of inquiries per day during peak season, ensuring smooth interactions and improving service quality for both students and the internal staff who also use the bots for information retrieval.

LOAS (Lappeenranta Region Student Housing Foundation)