Case Study: Föli reduces customer service workload with Leadoo AI

Foli cuts customer service workload by 25% with Leadoo

Föli, the public transport service for the Turku region of Finland, sought to improve its customer experience and reduce the burden on its customer service team. To address this challenge, Föli partnered with Leadoo and implemented its conversational tools, including a ChatBot.

Leadoo provided a solution that was easy to implement and was supported by continuous assistance from their team. The implementation of Leadoo's tools led to a 25% reduction in customer service workload, which freed up an estimated 215 working days for other tasks. These efficiencies provided significant cost savings for Föli, which is now planning to transition to an AI-powered chatbot with Leadoo.

Foli