Case Study: Bug Zapper Pest Control boosts customer retention with Leadferno

SMS Boosts Pest Control Company’s Growth

Bug Zapper Pest Control, a pest control company serving Oregon, faced the challenge of poor communication which was diminishing the perceived quality of its service. They needed a solution to implement two-way texting across their entire team to improve responsiveness to leads and enhance the overall customer experience. To address this, they turned to Leadferno for its business SMS platform.

Leadferno provided a suite of tools including a web-to-text widget and a shared inbox with saved reply templates. This solution empowered the entire team to communicate more effectively and consistently. As a result, Bug Zapper achieved a 100% increase in year-over-year customer retention, grew its customer base to over 2,500, and responded to 65.3% of new leads in under 30 minutes.

Bug Zapper Pest Control

Daniel Lander

Business Manager