Case Study: Bug Zapper Pest Control boosts leads and retention with Leadferno SMS

Bug Zapper Pest Control doubles retention with Leadferno

Bug Zapper Pest Control, a pest control company serving Oregon, needed to improve communication with homeowners and businesses by offering SMS texting as a key channel. They sought an end-to-end texting solution to generate new leads, provide customer support, and reduce cancellations. They turned to Leadferno for its web-to-text and shared inbox capabilities.

Leadferno provided Bug Zapper with its Leadbox widget for capturing website leads via text and a shared inbox for team collaboration. Using Leadferno's Shortcuts feature for templated messages, the company improved response times, replying to 65% of leads in under 30 minutes. This solution led to a 100% increase in their customer retention rate and helped them grow to over 2,500 customers.

Bug Zapper Pest Control