Case Study: Meltwater boosts remote employee connections with LEAD.bot

MeltWater Navigating Remote Work Revitalizing Office Interactions

Meltwater, a global corporation with over 25 international offices, faced the challenge of maintaining employee connections and effective communication after shifting to remote work. Data Scientist Hardik Gupta sought to replicate the value of spontaneous workplace conversations to overcome the social and collaborative disconnect. To address this, the company turned to the vendor LEAD and implemented their service, LEAD.bot.

The solution involved using LEAD.bot in a dedicated Slack channel to automate bi-weekly coffee chats that paired colleagues with diverse backgrounds. This initiative successfully fostered authentic conversations and unexpected cross-departmental collaboration. The measurable impact was significant, with over 550 employees joining the channel, far exceeding the initial goal of 20. LEAD's tool helped uncover valuable work synergies and significantly boosted global employee engagement across the company.

Meltwater

Hardik Gupta

Data Scientist