Case Study: Dialog Axiata PLC achieves omnichannel booking success with LAYOUTindex

Dialog Axiata PLC unifies 8 booking channels with LAYOUTindex

Dialog Axiata PLC, a major telecommunications provider in Sri Lanka, faced a significant challenge with its venture, 444.lk. The online directory service lacked an integrated digital platform to manage its numerous sales channels and services like ticket reservations and appointments. This gap prevented effective customer engagement, hampered large-scale event management, and made it difficult to compete in a market dominated by a single competitor. LAYOUTindex was engaged to design a solution.

LAYOUTindex designed and delivered a bespoke omnichannel web solution for Dialog Axiata. The platform integrated multiple online payments, a CMS, and real-time API synchronization across all sales channels, including web, mobile apps, and POS counters. The solution provided a single admin portal for comprehensive management and analytics. As a result, 444.lk gained a powerful online presence, enabling faster decision-making, organized reporting, and the ability to handle large volumes of queries and reservations efficiently.

Dialog Axiata PLC