Case Study: Twisters (20‑location quick‑service chain) achieves faster service and real‑time multi-location reporting with Lavu POS

Quick-Service Chain Boosts Efficiency with Lavu

Twisters Burgers and Burritos is a 20-location quick-service chain (18 in New Mexico, 2 in Colorado) with 18 drive-thrus and about 400 employees, serving New Mexican cuisine. After new ownership in 2015 they were running on legacy cash registers and printed kitchen tickets, lacked timely multi-location reporting, and struggled with complex, highly customized menu items that slowed service and harmed accuracy.

Twisters implemented Lavu’s iPad-based, cloud POS with multi-location reporting, an open API, a “build‑your‑own burrito” workflow, timesheets, and dedicated support. The system delivered real‑time sales and inventory visibility, faster transactions and order turnaround, improved order accuracy and lower staff stress, and simpler menu rollouts—resulting in better operational efficiency and happier customers.

Twisters

Saagar Grover

Chief Financial Officer