Case Study: Rude Boy Cookies achieves streamlined operations and faster growth with Lavu POS

Cookie & Ice Cream Shop is Sold on Lavu POS

Rude Boy Cookies, a ska‑themed bakery and ice cream shop in Albuquerque founded by Kristin Dowling and Mike Silva, needed a point-of-sale system they could customize quickly as they launched. Their priorities were an easy-to-learn interface for fast service, local vendor support, and mobile, real-time reporting for sales, inventory and labor so they could make informed decisions and scale efficiently.

Lavu’s POS delivered: intuitive touch‑screen ordering, simple staff training, robust mobile reporting, inventory tracking, integrations via open API, and responsive customer care. The system sped service, enabled remote management, and supported development of a customer ordering app—helping the shop handle a post–Food Network sales surge (about a 200% increase) and positioning Rude Boy for continued growth.

Rude Boy Cookies

Michael Silva

Co-Owner