Case Study: TW Telecom achieves optimized service delivery and eliminates billing errors with Lavastorm Analytics

tw telecom Optimizes Service Delivery and Eliminates Customer Billing Issues with Lavastorm

tw telecom, a leading provider of managed Ethernet and IP services with one of the most interconnected IP backbones and a top-rated customer experience, faced challenges from vast, dynamic and siloed enterprise data. Disconnected views across ordering, provisioning, billing and inventory increased the risk of errors that could hurt customers and drive up support and carrier costs.

tw telecom implemented Lavastorm to centralize and correlate enterprise data (orders, billing, inventory, ERP and network), using business rules and continuous audits as a reconciliation engine to monitor transactions in near real time. The solution delivered a holistic customer view, enabled proactive issue detection and correct provisioning, reduced billing errors, increased revenue-assurance recoveries and lowered operational and carrier costs.

TW Telecom

Atilla Tinic

Vice President of IT