Case Study: Lerners LLP achieves zero billing disputes with Laurel

Lerners LLP nets zero billing disputes with Laurel

Laerners LLP, a law firm, faced challenges with their traditional, manual timekeeping methods which were causing client service issues and workflow disruptions. These methods led to inaccurate time tracking and constant interruptions for lawyers, negatively impacting the quality of client work. After the shift to digital communication, the firm sought a technology solution to improve transparency and efficiency, leading them to adopt the AI-powered timekeeping platform from the vendor, Laurel.

The Laurel solution used AI to automatically track time spent on emails, documents, and meetings in the background, eliminating guesswork and manual entry. This resulted in lawyers capturing an additional 0.48 billable hours per day and reducing their docketing time significantly. For the firm, the defensible, AI-generated records brought billing disputes down to zero, building greater client trust. Laurel's seamless integration and firm-wide adoption ensured a consistent, technology-enhanced client experience.

Lerners LLP