Case Study: Prosci accelerates global adoption and engagement with LaunchPad Lab

Prosci launches unified digital experience in 3 months with LaunchPad Lab

Prosci, a global leader in change management, faced the challenge of moving beyond static PDFs and spreadsheets to create a robust, personalized digital experience for its customers. They needed a scalable platform that integrated with their Salesforce CRM to provide a complete view of customer engagement. To accomplish this, they turned to the vendor LaunchPad Lab for web application development.

LaunchPad Lab built a centralized Hub Solution Suite integrated with Salesforce, which included interactive products like the Knowledge Hub and the AI-powered assistant Kaiya. The solution resulted in rapid global adoption, with over 10,000 monthly users across 30+ countries within three months of launch. The measurable impact included a 2.5x renewal rate and new annual recurring revenue generated by the new AI product.

Prosci