Case Study: Bullhorn improves customer support and self-service with LaunchPad Lab's AI-powered hub

Bullhorn cuts support cases and speeds documentation access with LaunchPad Lab

Bullhorn, a staffing and recruitment software leader, faced challenges with fragmented systems and an outdated customer support hub after a period of growth and acquisitions. This created inefficient workflows, limited self-service, and increased support burdens. To overcome this, Bullhorn partnered with LaunchPad Lab to build a unified, AI-powered customer hub.

LaunchPad Lab developed the new Bullhorn Hub on Salesforce Experience Cloud, integrating multiple data sources and featuring single sign-on, deep personalization, and an AI agent called Bullhorn Agentforce. The solution streamlined customer support, enabling self-service and reducing manual case loads. Results included strong user adoption, decreased support volume, significant efficiency gains, and improved customer satisfaction, contributing to expected retention and revenue growth.

Bullhorn